The first step is reactionary by assessing and reacting to a conflict. Supervisors/managers need to react to the conflict by finding a means to have both the needs of the organization and employee satisfied (within reasonable limits). Once the issue has been taken care of, the manager needs to decide whether this is a single case conflict or one that should be written as policy. Here are a few steps to manage conflict in a professional and proactive manner.
Anticipate -- take time to obtain information that can lead to conflict
Prevent -- develop strategies before the conflict occurs
Identify -- if it is interpersonal or procedural, move to quickly to manage it
Manage -- remember that conflict is emotional
Resolve -- react, without blame, and you will learn through dialogue
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